Shipping policy

Shipping & Delivery Policy

Last Updated: 8 October 2026

Thank you for shopping with An Wen Betterdays!

Every creation is made with love, because they're family.

1. Digital Products

Every pet is special, and we take care to make each personalised portrait just as unique.

  • Processing Time: Please allow up to 7 calendar days for your personalised digital artwork to be completed.
  • Delivery Method: Your completed artwork will be sent electronically to the email address provided at checkout.
  • Shipping Fees: No shipping fees apply to digital products.
  • Processing Period: The 7-day turnaround begins once we have received your order and all required photographs and personalisation details.

During busy periods, processing may take slightly longer. Should any delays arise, we will keep you informed.

Please ensure your email address is correct when placing your order.

2. Personalised Physical Products

Our stickers, tote bags, T-shirts and other personalised merchandise are made to order.

Production begins once the artwork has been finalised and approved, where applicable.

Production and delivery times may vary depending on the product, order volume and shipping destination.

Estimated timelines will be communicated on the relevant product pages or during order confirmation.

Please note that production and shipping times for physical products are separate from the digital artwork processing period.

3. Shipping Fees

Shipping fees for physical products are calculated and displayed at checkout based on your delivery location and selected products.

For international orders, customers may be responsible for applicable customs duties, import taxes and other charges imposed by their country.

4. Shipping Delays

While we aim to complete and deliver all orders within the estimated timelines, occasional delays may occur due to production schedules, shipping providers, customs clearance or other unforeseen circumstances.

If we anticipate a significant delay, we will contact you using the details provided with your order.

5. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your purchase.

If you notice an error, please contact us as soon as possible at betterdays.anwen@gmail.com.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if an order needs to be resent due to incorrect information provided.

6. Damaged, Incorrect or Missing Orders

If your order arrives damaged, incorrect or does not arrive within the expected delivery period, please contact us at betterdays.anwen@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of any damaged or incorrect items, where applicable

We will review the situation and work towards an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

7. Contact Us

For questions regarding your order, shipping or digital delivery, please contact:

An Wen Betterdays
Email: betterdays.anwen@gmail.com

Because They're Family. Keepsakes That Last Forever.