Refund policy

Returns and Refunds

We do not offer returns or exchanges for change of mind, including for customised or personalised products. Please review the product description and all personalisation details carefully before placing your order.

If your item arrives defective, damaged, incorrect or does not match its description, please contact betterdays.anwen@gmail.com as soon as reasonably possible with your order number and a description of the issue. Photographs, where available, will help us assess your request.

We will assess the issue and provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable consumer protection laws. If a return is required, we will provide return instructions and the designated return address directly to you, and cover reasonable return shipping costs for confirmed faulty or incorrect items.

Nothing in this policy limits your rights under applicable consumer protection laws.